Yesterday, we talked about how to get someone prepped for a conversation so today we’ll get to the meat of it – what to say. This is where many people find the most difficulty so let’s jump right into it.
5. Comment about the situation.
This is the essence of small talk. Mention the weather, make a comment about the place that you’re at, talk about the lengthy wait or whatever other reason you can think of that builds some commonality with the person you’re about to converse with. You’re both somewhere for a reason so if you’re waiting for a train, a doctor, service for your car or waiting in line, you both have that in common. If the weather is unusually nice or there’s something pleasant about the situation you’re in, mention that.