A few weeks ago, I was sitting in the waiting area while my car was being serviced when a woman sitting next to me struck up a conversation with me. She had noticed the flyers I had for a free public speaking workshop and told me that she desperately needed to improve her speaking skills because her failure to do so had ruined her career. As I looked at this bright young woman who seemed difficult to dislike, I asked her to tell me more.
Public Speaking Success: How Does Your Audience See You?
