I once heard a story about a traveler harassing a ticket agent at the gate of an airport terminal. The traveler didn’t want to wait to get on the plane so he went into a tirade. “Do you know who
How to Really Mess Up a Sales Letter
I was recently cleaning out some old emails and found a couple of emails from a vendor that got me thinking. Before we get to the actual email, let me tell you the situation. A few years ago, I had
It’s Okay if People Don’t Like You
I was driving the other day and an experience with a rude driver got me thinking about how you not only can’t please everyone, but you shouldn’t want to please everyone or even try to get everyone to like you.
Should a Gentleman Hold the Door for a Lesbian?
I had my first experience in training in 1996 when I was an instructor at what’s now Bentley University while earning my Masters’s Degree. In the brief training I had before getting unleashed upon five groups of mostly first-semester freshmen,
The Social Media Trap
I recently took a step back from social media because I found things getting to be quite intense and wanted to reflect on the role it’s played in both my personal and professional life. No, there weren’t any heated arguments
How to Be Liked
You’ve probably heard the infamous phrase “it’s not what you know, it’s WHO you know” – the phrase is true to some extent. In the extreme case, you have the incompetent and under-qualified son or daughter that takes over the
On Being Shy
I have a confession to make: I’ve spent the majority of my life being shy. When I was a kid having to meet new people — adults especially, but even kids — was a challenge for me. I grew out