The power of the written word has both the advantage and disadvantage of tone. Yes, you can type in ALL CAPS to convey anger or use punctuation creatively to get your point across. But when it comes to verbal communication, whether it’s speaking to groups or having a one on one conversation, how you say it can drastically change how it’s heard.
Now there are a number of different aspects of communication that can be changed and tweaked to get a point across. For this series, we’ll just focus on some of the verbal only ones. We’ll start with what I call the “Three E’s of Effective Communicating.” They are: