A couple days ago, Bill Clinton gave a speech to people supporting his wife’s campaign. Some guy, dressed as a robot, interrupted his talk, demanding an apology for some rapper, and threw papers around. Clinton, in a calm manner, told him “you need to find more environmentally responsible ways to protest” and “you can disagree with me without killing trees.”
Now, Clinton had the audience on his side (he’s obviously very popular among his wife’s supporters), but he did several things right that we can learn from when we’re heckled during a talk: