10 users commented on " Useful Feedback or Toilet Paper: You Decide – The Three Types of Useless Feedback "

"Useful Feedback or Toilet Paper: You Decide – The Three Types of Useless Feedback" was posted by and received 10 users commented
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david said,         
December 9 2008

James I think this is an excellent and highly-relevant topic for both public speaking and “life in general” as I’m sure you intended it.

In teaching classes on presentation skills and public speaking myself, I’ve seen that typically the group is like-minded in wanting to improve and help the others improve and I’m often impressed by the level of high-quality feedback given.

And one of the techniques I’ll often have my group employ is the “feedback sandwich” where the feedback is given in 3 parts: first a statement of something specific that was done well, followed by a statement about something that could be improved, capped with a general positive statement.

That could seem a bit contrived at first blush, but the critique/criticism and suggestions for improvement really are much better received than otherwise, and can be very useful in a lot of situations (with kids, co-workers, family) other than public speaking trainings and classes.

Thanks for this well-written article!
David

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James said,         
December 9 2008

Hi David,

Thanks for commenting, you bring up some excellent points. I agree about the sandwich technique as it begins and ends with the positive. I’ve also heard of the PIN technique (Positive, Interesting & Needs improvement) but I’ve always felt that it’s better to end with a postive.

I like your idea about using this in different situations as both of these techniques are commonly used in Toastmasters (my experience where the woman had nothing positive to say about my talk was the exception, not the rule) but in the real world, it seems like half the time people either provide only positive or only negative.

Thanks again for commenting,

James

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Why You Should Care About Susan Boyle | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
April 18 2009

[...] world is full of experts, pundits and critics that believe that they have the right to tell us whether we can or cannot achieve our dreams. [...]

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Toastmasters is More Than Just Public Speaking – My Toastmaster’s Journey | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
June 2 2009

[...] and deal with change – skills that are helpful in most management positions. As an evaluator, you had to learn to give feedback in manner that helped people to improve themselves without discour… – a trait far too many folks in management need to [...]

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The Trouble with Hearsay | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
July 13 2009

[...] it reaches the fifth person, it’s completely different from what was originally said. But it’s also susceptible to things such as being taken out of context, mishearing what was said o…. Finally, it made me admire the person that the criticism was directed towards. He had enough [...]

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Give People a Break When They’re Trying to Change | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
October 7 2009

[...] the hardest part – it’s convincing the people around you that you’re trying to change and blocking out their negative feedback. Sometimes, their skepticism is valid – if you’ve tried to change in the past and didn’t [...]

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Avoiding The Angry Response | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
March 24 2010

[...] way. In this high stress world that many of us live in, people walk around like ticking time bombs, just waiting to explode. But it’s during these moments that we immediately respond with anger that we may say or do [...]

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Ten Things I Learned About Speaking Beyond Toastmasters | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
June 21 2010

[...] Feedback can be a tough pill to swallow so be careful of what you ask for. [...]

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Watch Your Language | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
June 26 2010

[...] song like this would remind someone of summer vacations or spring break, but I’m reminded of a conversation that I witnessed during a management training course I took eight years ago. So you’re probably wondering [...]

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How an Email Can Ruin Your Career | Overnight Sensation - Public Speaking, Communication and Personal Development said,         
January 22 2012

[...] of this over ten years ago when I worked for a “dot com.” I received a piece of “constructive feedback” email from someone that was extremely harsh and included both expletives and racial slurs. [...]

 

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